Consumers will often browse review sites before you make a purchase. In contrast, in some cases, these reviews tend to be more confusing than helpful. In others, they can be downright misleading. How can you really tell if they are honest reviews or if perhaps the company is paying someone to post positive reviews as part of an "online reputation management" service? Just how much influence should a bad review play within your decision to use or not make use of a specific company?
Today, you'll find dozens of business review sites for consumers to browse. Sites like Angie's List, Yelp, Google+, and Yahoo Local are generally utilized by consumers. Aside from that, sites like the higher Business Bureau offer the opportunity for customers to leave a review about a business services (click through the following website). Should the company is online, you'll find literally dozens of online websites offering feedback about a company.
In most cases, review web sites are open to anyone wanting to leave a review. Sites like Google + do a decent job of weeding out spam, but no program is going to be perfect. One way to rule out review websites is should the site will not enable the business proprietor to respond to the feedback or actually review the feedback before it's posted. Sites for example this are probably there more for income generation through ads than actual legitimate feedback.
You need to look-at the overall picture of the business. How many transactions is the business completing on a daily basis vs. how many reviews are left for the company? Basically, a business doing 10,000 transactions a month that has 1 or 2 negative reviews within that period isn't a true representation of the customer service the company offers. Every company on the planet would be pleased with a customer satisfaction rating that high!
The bottom line here is that 1 or 2 negative feedbacks on any business review site are no reason to write off a business. Take a good look-at the overall picture of customer support and make your decision that way. Also, recognize that at times, there simply is no satisfying a customer. If you own a business yourself or work in something customer support related, you have most likely dealt with at least an individual where nothing would satisfy them.
Consumers are much more very likely to leave a review after a negative experience than they are after a positive one. Consequently, do the research to seek out the overall number of transactions a particular business is doing and weigh that against the overall number of reviews you are seeing. If you still have doubts, simply call them up and to see what kind of customer support will be offered. Nevertheless, should you have a positive experience, do the company owner a big favor and leave a review!
Today, you'll find dozens of business review sites for consumers to browse. Sites like Angie's List, Yelp, Google+, and Yahoo Local are generally utilized by consumers. Aside from that, sites like the higher Business Bureau offer the opportunity for customers to leave a review about a business services (click through the following website). Should the company is online, you'll find literally dozens of online websites offering feedback about a company.
In most cases, review web sites are open to anyone wanting to leave a review. Sites like Google + do a decent job of weeding out spam, but no program is going to be perfect. One way to rule out review websites is should the site will not enable the business proprietor to respond to the feedback or actually review the feedback before it's posted. Sites for example this are probably there more for income generation through ads than actual legitimate feedback.
You need to look-at the overall picture of the business. How many transactions is the business completing on a daily basis vs. how many reviews are left for the company? Basically, a business doing 10,000 transactions a month that has 1 or 2 negative reviews within that period isn't a true representation of the customer service the company offers. Every company on the planet would be pleased with a customer satisfaction rating that high!The bottom line here is that 1 or 2 negative feedbacks on any business review site are no reason to write off a business. Take a good look-at the overall picture of customer support and make your decision that way. Also, recognize that at times, there simply is no satisfying a customer. If you own a business yourself or work in something customer support related, you have most likely dealt with at least an individual where nothing would satisfy them.
Consumers are much more very likely to leave a review after a negative experience than they are after a positive one. Consequently, do the research to seek out the overall number of transactions a particular business is doing and weigh that against the overall number of reviews you are seeing. If you still have doubts, simply call them up and to see what kind of customer support will be offered. Nevertheless, should you have a positive experience, do the company owner a big favor and leave a review!