If your organization will not have one, now is the perfect time for you to introduce a Program Evaluation system.

Why is this the opportune time for your organization to employ an outcomes management, (Program Evaluation) System?

Performance evaluation systems may be classified along a range of dimensions that capture variations in their structure, content, and process characteristics. Among-the most significant dimensions will be the following:

Who/what is evaluated? Do we evaluate the individual, the workgroup, the division?

Who performs (and has input into) the evaluation? Is it completed by each individual's immediate supervisor? Peers, subordinates, or customers? How much input does the individual being evaluated has in to mouse click the up coming article evaluation and in appealing the results?

Time frame: short to long. What will be the time-frame over which data are collected (either formally and objectively or informally) before evaluations are rendered?

Objective/formulaic versus subjective/impressionistic evaluations. In certain cases, performance is measured very objectively, using unambiguous measures of different facets of performance. For instance, a salesperson might be scored on Euros sales, new customers developed, and increases in orders by old customers, and every one of these being put on some standard scale (e.g., standard deviations from the mean performance of salesmen within the organization) and then weighted 40%, 40%, and 20%, respectively. On the other hand, employees in a facility could possibly be evaluated and rated in accordance with the subjective overall impressions of their immediate superiors.

When objective or formulaic evaluations are used, there will be the further issue of how closely tailored the formula should be to the matter of each individual. At one extreme, every similarly situated individual within the firm (say, every salesperson) is evaluated using the same rigid formula. The middle ground includes cases in which folks are evaluated against their very own previous performance; improvements are noted, but the same categories are utilized for each individual. At another extreme are systems in which each individual in each period has a specially tailored group of goals and objectives. A prime example of this really is management by objectives schemes, through which each individual takes part in designing his or her group of objectives.

Relative versus absolute performance. In certain instances, employees are evaluated on an absolute scale-for example, sales volume, units produced each week, touchdowns scored, or dollar value of hours billed to clients. In other instances, performance is evaluated on some sort of relative basis, or performance is measured on a mixture of absolute and relative performance. Sometimes, the benchmark which is used will be the performance of other individuals, either in the organization or outside, who are presumed to face the exact same productive environment and constraints and to possess similar capability levels. In other cases, performance is measured relative to the individual's own previous performance.

Forced distribution versus unspecified percentages. When summary categories are used, a forced distribution (numerous percent in category 1, so many in category 2, etc.) might be employed, or even the percentages may go unspecified. Be aware that where forced distributions are used, there must be some sort of relative performance evaluation going on, even if only implicitly.

Multi-source versus single-source evaluation. In some systems, data are gathered entirely or largely from just one source, for example the person's supervisor. Other evaluation systems gather performance appraisals from many sources-customers, peers, supervisors, and so on-where each source is asked to appraise those facets of performance that the source can reasonably be expected to understand about.

Multi-criterion versus single summary statistic. In perhaps the majority of performance evaluation systems, all of the data are ultimately massaged into a single summary rating statistic of overall performance. Many dimensions of performance may enter into this statistic, although the final outcome is one dimensional. In some other systems, there's absolutely no try to formulate an individual statistic. In the middle are systems where there's a summary statistic that is very coarse (almost everyone is in the same category), grading many dimensions.