Consumers will often browse review sites before you make a purchase. On the flip side, in certain cases, these reviews are more confusing than helpful. In others, they are downright misleading. How can you really tell whenever they are honest reviews or if the company is paying someone to post positive reviews as part of an "online reputation management" service? Just how much influence should a bad review play within your decision to use or not employ a specific company?
Today, you will find lots of business review sites for consumers to browse. Sites like Angie's List, Yelp, Google+, and Yahoo Local are utilized by consumers. On top of that, sites like the greater business blogs (visit the following internet site) Bureau offer the opportunity for customers to leave a review about a business. If the company is online, you'll find literally dozens of online websites offering feedback about a company.
In most cases, review sites are open to anyone wanting to leave a review. Sites like Google + do a quality job of weeding out spam, but no program will probably be perfect. A proven way to rule out review web pages is if the site does not permit the company owner to respond to the feedback or actually review the feedback before it really is posted. Sites for example this are probably there more for income generation through advertisements than actual legitimate feedback.
You need to look at the overall picture of the business. How many transactions will be the business completing on a daily basis vs. how many reviews are left for the company? In other words, a company doing 10,000 transactions a month that has a couple of negative reviews within that period is just not a true representation of the customer service the company offers. Every company in the world will be satisfied with a customer satisfaction rating that high!
The bottom line here is that one or two negative feedbacks on any business review site are no reason to write off a business. Take a great look at the overall picture of customer support and make your decision that way. On top of that, understand that at times, there simply is no satisfying a customer. If you own a business yourself or work in something customer service related, you have most likely dealt with at least a person where nothing would satisfy them.
Consumers are far more more likely to leave a review after a negative experience than they can be after a positive one. As a result, do the research to locate the overall range of transactions a particular business is doing and weigh that against the overall number of reviews you are seeing. If you-still have doubts, simply call them up and to see what sort of customer service is being offered. Nevertheless, if you have a positive experience, do the company owner a big favor and leave a review!
Today, you will find lots of business review sites for consumers to browse. Sites like Angie's List, Yelp, Google+, and Yahoo Local are utilized by consumers. On top of that, sites like the greater business blogs (visit the following internet site) Bureau offer the opportunity for customers to leave a review about a business. If the company is online, you'll find literally dozens of online websites offering feedback about a company.
In most cases, review sites are open to anyone wanting to leave a review. Sites like Google + do a quality job of weeding out spam, but no program will probably be perfect. A proven way to rule out review web pages is if the site does not permit the company owner to respond to the feedback or actually review the feedback before it really is posted. Sites for example this are probably there more for income generation through advertisements than actual legitimate feedback.
You need to look at the overall picture of the business. How many transactions will be the business completing on a daily basis vs. how many reviews are left for the company? In other words, a company doing 10,000 transactions a month that has a couple of negative reviews within that period is just not a true representation of the customer service the company offers. Every company in the world will be satisfied with a customer satisfaction rating that high!
The bottom line here is that one or two negative feedbacks on any business review site are no reason to write off a business. Take a great look at the overall picture of customer support and make your decision that way. On top of that, understand that at times, there simply is no satisfying a customer. If you own a business yourself or work in something customer service related, you have most likely dealt with at least a person where nothing would satisfy them.
Consumers are far more more likely to leave a review after a negative experience than they can be after a positive one. As a result, do the research to locate the overall range of transactions a particular business is doing and weigh that against the overall number of reviews you are seeing. If you-still have doubts, simply call them up and to see what sort of customer service is being offered. Nevertheless, if you have a positive experience, do the company owner a big favor and leave a review!